ZERO FUSS – ZERO WASTE

Our ethos is that making eco-friendly choices should be easy. Two choices you can make are to reduce plastic usage and use products that are biodegradable and free of polluting chemicals. We are here to help you do that. We deliver liquid eco-friendly household cleaning and body care products in refillable glass bottles. To create a zero-waste supply chain we fill – and refill – those bottles for you. Zero fuss for you – zero waste for us all.

We are also committed to cruelty free: our products are not just kind to our planet but our furry friends too. You can therefore feel confident that you are also playing a part in putting an end to animal testing.

In addition, you can order household “extras” such as biodegradable washing up sponges and bin bags. That range will expand over time to meet your needs. New items will only be stocked if they meet our eco-friendly and cruelty free ambitions.

We acknowledge that not all eco-friendly options are perfect but we believe that making a change to a product that is better for the environment is far better than making no change at all. We strongly believe that if we each – individually – make simple changes then – collectively – we can make a difference to our environment. We want you to be part of that.

CONVENIENT DELIVERY TO YOUR DOOR

We are based in lovely Lymm in Cheshire, and cover a variety of postcode areas. We will deliver directly to your door. We will leave the items in a safe place of your choosing, so that you don’t even need to come to the door. When you order again we will pick your used bottles up – leaving you with a new set of filled bottles. We ask that you leave your empty bottles out for us: just like a milk round.

The used bottles will be taken back to Refill Round HQ to be washed and sanitised in our dedicated bottle washer. We will refill them when you order again. Simple!

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THE REFILL ROUND

Getting on The Refill Round is simple. We currently deliver within parts of Cheshire and its borders to the following postcodes:
WA1, WA2, WA3, WA4, WA13, WA14, WA15, WA16, M31, M41, M44, CW8, CW9.

Follow these simple steps:

Step 1

Pick your items and make your order by 7pm on Monday.  We cannot guarantee that orders placed after that time will be delivered that week – they will be delivered the following week if not. This is due to supplier delivery days and preparation time to fill the bottles.
A one-off deposit of £5 for the bottles is payable on your first order.  You only need to pay one deposit – it doesn’t matter how many liquid products you order.

Step 2

We fill the glass bottles with your order and come round on our delivery days (currently Thursday or Friday). We recommend you then decant the products into containers that you already have at home (your old washing up liquid or shampoo bottle for example).

On your second (third, fourth…) delivery we will pick up your empties and their caps and leave your new order with you. Just leave your empties out for us.
We take the empties back to Refill Round HQ to wash and sterilise. We refill them with our lovely eco-friendly products when you place your next order.

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RINSE & RETURN

We ask you to give your empties a rinse before you put them out. The milkmen and women appreciate that – we do too! We will remind you to put the bottles out in a convenient location. And don’t forget that we need the lids too!

The one-off £5 glass bottle deposit paid on your first order will be repayable if you decide not to order again. We will pick the bottles up and refund you.

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BOTTLE TYPES

Floor cleaner, toilet cleaner and white vinegar are supplied in 500ml or 300ml bottles with a childproof cap (depending upon product). Otherwise, 250ml, 500ml or 1litre bottles with a standard metal cap are available, again depending on product. If you would like any particular 500ml product to be supplied with a child proof cap then just contact us to arrange it (subject to availability).

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MINIMUM ORDER & DELIVERY COSTS

The current minimum order value is £10

The current minimum order value is £10.00 (not including delivery). This will change as the number of products we stock increases.

Delivery costs at present are:

£1 – WA13

£2 – WA1, WA2, WA3, WA4

£3 – WA14, WA15, WA16, M31, M41, M44, M41, CW8 & CW9

At present, last orders will be needed each week by 7pm Monday to be delivered on the Thursday or Friday of that week. Orders made after 7pm Monday may have to be delivered the following week. This gives us time to fill and label your bottles and also ensure that we have enough stock and supplies for you all.  We are also dependent on the limited days our suppliers can deliver on.  A number of our suppliers have been impacted by Covid-19.

Once orders are finalised for that week we will confirm the delivery day: but you do not need to be in – all you need to do when you checkout is tell us a safe place to leave the bottles. As we expand we will be able to offer you more precise timings in advance and more delivery days. In the meantime, please just bear with us as we grow!

FAQs