Who we are

This is the privacy notice of Cheshire Refills Limited trading as The Refill Round. In this document, “we”, “our”, or “us” refer to Cheshire Refills Limited trading as The Refill Round.  Cheshire Refills Limited trading as The Refill Round operates this website (the “Service”).

This privacy notice aims to give you information on how we collect and process your personal data when you purchase products from us or interact with us through your use of this website, including any data you may provide through this website, the website email system, or when you email us with enquiries.

This version was last updated on 4th June 2020.

Contact Details:

Our details are:

  • Full name of legal entity: Cheshire Refills Limited – trading as The Refill Round;
  • Company number: 12595092
  • Email address: info@refillround.co.uk;
  • Telephone number: 07928 848256; and
  • Our website address is: https://refillround.co.uk. 

What personal data we collect and why we collect it

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We collect information about you during the checkout process on our store. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name;
  • Email address;
  • Telephone number; and
  • Address

While you visit our site, we will track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes (if any) and shipping costs;
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site (for more details on cookies please see below).

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Set up your account for our store;
  • Comply with any legal obligations we have, such as calculating taxes; and
  • Improve our store offerings.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

This website is not intended for children and we do not knowingly collect data relating to children. If you are a parent or guardian and you are aware that your child has provided us with personal information please contact us.  If we discover that a child under 16 has provided us with personal information we will delete that information.

Payments

We accept payments through PayPal and through Stripe. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total, currency and billing information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Personal data is captured when you submit a contact form. Our Service keeps contact form submissions for a certain period for customer service purposes but we do not use the information submitted through them for marketing purposes.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service related services or to assist us in analysing how our Service is used.  Those third parties have access to your Personal Information only to perform those tasks and are obliged not to disclose or use it for any other purpose.

How we protect your data

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. 

Please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.