FAQs

Glass is, well, breakable. The idea is that we get the eco-friendly product to you in clean & sensibly sized refillable containers and you can then decant it into containers that you already have at home. Let us know if you’re struggling for containers and we can provide solutions. We do, for example, sell a refillable toilet cleaner bottle – it is plastic but can be reused time and time again.

If you decide to dispense from the bottles then you need to be super-careful, particularly with wet hands / in wet environments where breakages can easily occur.
It is safer all round to decant the products and then leave your empties out for refilling!

We’ve considered this but there are a few reasons why not. For example, can you imagine the confusion of trying to organise all of yours and our other customers’ containers? We can! It’s a terrifying thought…. Plus you would also need a rolling stock: some to hand over for us to refill, some to take back when full. Then there are potential issues with the size of them, cleaning them, cross contamination and so-on.

Sorry, but we can’t. We would need a VERY large vehicle to move the products around. They come to us in large containers and we have a variety of different products. We don’t want to get you in trouble with your neighbours as we park that very large vehicle in front of your, theirs, (their neighbour’s) house whilst we fiddle around with various bottles and refill them…

It would be great if you could give the bottles a good rinse before you put them out (with the lids / caps). Your milkmen and women appreciate that – we do too.

Yes please! We want to make sure they are reused as well.

Yes – we have a £2 million public and products liability insurance policy with AIG.

We currently deliver to the following areas:

£1 delivery – WA13

£2 delivery – WA1, WA2, WA3, WA4

£3 delivery – WA14, WA15, WA16, M31, M41, M44 CW8 & CW9

There are lots of options.  We sell a few items but you should have plenty of options already in your own home – for example empty (or almost empty) household cleaning product bottles   We are happy to help you identify them – just give us a call or drop us a line – and the following photo should give you a good idea of the variety of containers you can use:

There may be times when we are out of a certain sized bottle and so will use other bottle sizes to get the product to you.  Don’t worry though, you will still have the same quantity that you ordered.  You can help us with this by making sure you rinse and return your bottles and lids – keeping them in circulation.

We have a high quality bottle washer that is dedicated JUST to washing your bottles. They are washed on a high heat setting to make sure that they are sanitised both inside and out. Once they are sparkling clean we can refill them.

Sorry: not yet! We may progress to click and collect, in case you are passing by, but for now you can just sit back and let us do all the hard work.

No, we’re afraid not. The model is built around a closed loop recycling system and the bottles are key to that. We need to keep them in circulation for it to work.

Some of the terminology used can be confusing. Below is a bit of information about some of the terms. It is not intended to be comprehensive, particularly when opinions on use of some of these ingredients / chemicals – and the impact of them – can be divided.

Parabens Parabens are a chemical compound of para-hydroxybenzoic acid and have been used for over eighty years as a preservative in products like shampoos, deodorants, moisturisers and mascaras (and many more) to give a longer shelf life. Parabens have been under the spotlight for many years and people continue to question – and challenge – whether or not they post a risk to our health. Our view is if it is not needed then don’t put it in – and then we don’t have to worry about it.

Phthalates Huge class of chemicals used in household cleaners, food packaging, cosmetics and personal –care products and make plastic soft and flexible. Studies have linked phthalates to asthma, obesity and altered reproductive development amongst other health issues.

RSPO Palm Oil Round Table on Sustainable Palm Oil – RSPO certification is an assurance to the customer that the standard of palm oil production is sustainable. See this website for more details.

SLS / SLES Sodium lauryl sulphate / sodium laureth sulfate – found in many cosmetic products, such as soaps, shampoos, detergents, toothpaste (it’s quite hard to find a toothpaste without SLS). SLS and is a substance, like a detergent, which enables a liquid to foam. Concerns have been expressed about its toxicity when combined with other ingredients found in personal care products. There has been some evidence that it has also been found to cause irritation to the skin, eyes and scalp. Our view is if it is not needed then don’t put it in – and then we don’t have to worry about it.